Cancellation policy

Subscriptions

When you purchase a subscription, you’ll receive repeat deliveries based on the subscription duration and frequency you select. Your payment details are stored securely and will be charged for each delivery unless you cancel before your next billing date.

Before completing your first subscription order, all customers are shown:

  • The subscription terms
  • The billing frequency
  • The cancellation policy
  • The recurring price

By completing checkout, you acknowledge and agree to these subscription terms.

 

Managing Your Subscription

You can cancel, skip, or update your subscription at any time, as long as the changes are made before your next scheduled billing date.

Your order confirmation emails always include a link to your subscription portal, where you can manage or cancel your subscription.

You can access your customer porta

Cancellation Policy

To ensure changes apply to your next order, all cancellations must be submitted before your upcoming billing date.

Once your recurring payment is processed:

  • Your order immediately enters fulfillment
  • Inventory is reserved for you
  • We are unable to modify, cancel, or refund that charge
  • Cancellations made after billing will take effect for the following cycle

This applies to all subscription customers and prevents disruptions to our small-batch production and fulfillment processes.

 

Order Processing Cutoff

Orders that have begun processing (picked, packed, or shipped) are final.

We cannot intercept or cancel an order once it enters fulfillment.

 

Returns on Subscription Orders

Our return policy for subscriptions follows our standard return rules as outlined in our main return policy.

  • First-time customers may receive a refund for one opened bag per flavor (max two flavors)
  • Unopened bags may be returned for a refund
  • Customers are responsible for return shipping
  • A 15% processing fee is deducted from all returns
  • Return labels are not provided
  • Unauthorized returns cannot be refunded

 

Customer Responsibility

It is the customer’s responsibility to:

  • Review subscription terms prior to purchase
  • Monitor renewal dates
  • Make any cancellations or changes before the upcoming billing date
  • Ensure billing and shipping information is up to date

Failure to complete cancellation before the billing date will result in the order being processed as normal.

 

Auto-Renewal Terms

Some subscriptions auto-renew at the end of their duration. If you do not wish to renew, you must cancel before the renewal charge is processed.

 

Policy Abuse Protection

We reserve the right to deny refunds or subscription reversals in cases of:

  • Repeated misuse of the subscription system
  • Chargebacks filed after receiving goods
  • Attempts to bypass cancellation timing
  • Orders shipped or delivered but disputed as unauthorized

If you need help managing your subscription, just contact us—our team is here to help.


Preorder

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. 
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.