Refund policy
Your First Order
Not in love with your first Superboba order? Tell us within 15 days of delivery and we'll refund the product cost at 100%.
- We'll refund up to two opened pouches (one per flavor). No need to send them back.
- Any other pouches must be unopened to qualify, and are refunded once shipped back.
- Any accessories that came with the order (frother, straw, gifts, etc) must come back unused, in their original packaging. Accessories that are used or not returned are deducted from the refund.
- Shipping isn't refundable. If your order shipped free, the shipping we paid is deducted from the refund.
Just fill out our contact form and we'll walk you through it. After the 15-day window, we're not able to offer a return or refund.
Returning Customers
From your second order on, we accept returns of unopened pouches in their original packaging within 15 days of delivery.
How it works:
- Reach out through our contact form. Returns need to be approved first, and unapproved returns can't be refunded.
- You'll have two options: send the pouches back with a prepaid label, or keep them for an adjusted refund.
- You'll receive a refund to your original payment method (minus outbound shipping charges and return label fees).
Opened pouches can't be returned after the first order.
Damaged or Incorrect Items
If anything arrives damaged, spoiled, or incorrect, contact us within 15 days of delivery with photos and we'll make it right.
Super Pearls
Super Pearls are final sale, opened or unopened, even when purchased alongside teas or in a kit.
One big exception worth knowing: pearl texture is all about preparation. If your pearls didn't turn out right, email us at hi@superboba.com. A quick prep walkthrough fixes the vast majority of texture issues, and we're happy to help you dial it in.
Final Sale Items
Accessories, apparel, gifted products, sale items, and wholesale orders are final sale.
- Super Pearls (see above)
- Year of The Milk Tea Bundle: because this plan delivers a full year's supply at a steep discount, it's final and non-refundable once processing begins. No cancellations, edits, or refunds on any of its shipments. Please review carefully before checkout.
Only regularly priced items may be refunded.
Subscription Orders
You can cancel or update your subscription anytime. Just make changes before your next scheduled charge. Once a payment processes, that order enters fulfillment immediately and can't be retrieved, modified, or refunded. Changes apply from your next billing cycle.
Free gifts are sent only as part of active subscription orders, never separately. If one arrives missing or damaged, let us know and we'll include it with your next shipment.
The Fine Print
- Approved refunds go back to your original payment method within 5 to 10 business days. Your bank may take a little longer.
- International orders are not eligible for refunds.
- Returns sent without prior authorization can't be refunded.
- Repeated refund requests from the same customer are not allowed.
- This refund policy applies to orders placed on superboba.com only and is subject to change without notice.
- We reserve the right to refuse any refund or return if abuse is suspected. Any refund requests outside the scope of this policy will be handled at our team's discretion.
Questions? Shoot us an email at hi@superboba.com!