Help center

Questions? Poured over.

Everything about the tea, the pearls, your order, and your subscription — steeped and ready.

About Superboba

What is Superboba made of?

Superboba is made with premium tea powder sourced directly from renowned tea regions and our superfoods (lion's mane, reishi, maca and dates) and a pinch of salts. Our clean formula contains zero artificial ingredients or preservatives.

Is Superboba sweet?

While we include dates for natural sweetness, the base has a mild sweetness level. If you don't have dietary restrictions, we recommend adding your favorite sweetener to taste.

Can I drink this hot?

Yes! You can enjoy Superboba hot or cold. Simply mix it with hot water and warm milk for a cozy, comforting drink.

How many cups does 1 bag make?

Each bag contains approximately 20 servings for a standard 8oz cup. Use one teaspoon (2.25g) per serving to make your perfect cup of milk tea.

How much caffeine is in this?

Approximately in one cup:

Signature: ~90mg caffeine
Matcha: ~70mg caffeine
Oolong: ~70mg caffeine

Products & Ingredients

How will I feel when drinking this?

Imagine your favorite cafe drink but better. You'll feel energized and focused, without the usual coffee jitters or afternoon crash. It's that perfect balance of feeling alert yet calm.

Is it safe to take while on medication?

Typically, yes but please consult with your doctor if you have any particular questions or concerns with your medication.

Can I drink this everyday?

Yes! It's perfectly safe for daily consumption without any issues.

Where is this made?

We source our tea from Taiwan, Sri Lanka, and Japan, and every batch is blended and packaged in Canada.

Is there actual "boba" or tapioca pearls in the drink?

The tea pouches contain just our premium milk tea blend — but yes, pearls are here: Super Pearls, our instant boba. No boiling, no simmering. Just pour in water and your sweetener, mix, and drop them into your cup.

Orders & Returns

How long does shipping take?

Standard shipping typically takes 2-10 business days in the US and Canada, and 7-20 business days internationally. Your order ships from the warehouse closest to you (US or Canada), and you'll get a tracking link as soon as it's on its way.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking link. You can also check your order status by logging into your account.

What is your return policy?

Your first order is covered by our money-back guarantee: if it's not for you, reach out within 15 days of delivery and we'll make it right — you can even keep up to 2 opened pouches and still be refunded for them, and unopened items are refunded once shipped back. For later orders, unopened items in original packaging are eligible for a refund.

What if I don't like it after purchasing?

We want you to love your Superboba experience. If you're not completely satisfied, reach out within 15 days of delivery and we'll work with you to make it right.

Subscriptions

How does the subscription work?

Subscribe and save up to 45% off every order. Choose your delivery frequency, and we'll ship automatically on your schedule. You can pause, skip, swap flavors, or cancel anytime - no commitments.

How do I pause or skip an order?

Log into your account and go to Manage Subscription. From there, you can skip your next order or pause your subscription entirely. Changes take effect immediately.

How do I cancel my subscription?

You can cancel anytime through the subscription portal in your account. You can also email us at hi@superboba.com and we'll take care of it for you.

Will I be notified before my next order ships?

Yes! We send you a reminder email 3 days before each upcoming order so you're never caught off guard. You'll have time to skip, swap flavors, or make changes before it processes.

Can I change my flavors?

Absolutely. Log into your account and swap flavors anytime before your next order processes. Mix and match to your heart's content.

We're one sip away

Still thirsty for answers?

A real human reads every message — usually with a cup of Classic in hand. We'll get back to you within one business day.