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Real humans, real replies - usually within 24–48 hours. Tell us about your order, your subscription, or just your favorite tea.
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Quick answers
Before you write…
How do I track my order?
Once your order ships, you'll get a confirmation email with a tracking link. You can also check your order status any time by logging into your account.
How do I manage my subscription?
Skip, swap flavors, delay, or cancel - any time before your billing date, right from your account dashboard.
How long does shipping take?
US and Canadian orders arrive in 2–10 business days. Shipping is free over $65 USD (US) / $70 CAD (Canada) — or on any order of 3+ bags — and $4.95 flat under that. International orders take 7–20 business days.
What if I don't love it?
First order? You're covered by our money-back guarantee. Just email us within 15 days of delivery.
Do you ship internationally?
Yes - international shipping is a $20 USD flat rate and takes 7–20 business days. Orders ship Delivery Duties Unpaid, so any customs fees or import taxes are the recipient's responsibility.